Last updated: 01/09/2024
1. Introduction
Diverse Social Care Provision (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out application forms
- Use our contact forms
- Sign up for our newsletter
- Book our services
The personal information we collect may include:
- Full name
- Email address
- Phone number
- Date of birth
- Address (including street, city, country)
- National Insurance number
- Citizenship status
3. How We Use Your Information
We use your personal information for the following purposes:
- To process your service applications
- To contact you about our services
- To send newsletters (if you have subscribed)
- To respond to your inquiries
- To improve our website and services
- To comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
Types of cookies we use:
- Strictly Necessary Cookies: These are essential for the website to function properly.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: These are used to recognize you when you return to our website.
- Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. Sharing of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf, such as hosting providers and email service providers.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Government bodies that require us to report processing activities.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Protection
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and user authentication
- Firewalls and anti-virus software
- Regular staff training on data protection
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Transfers
We do not transfer your personal data outside the UK/EEA.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure of your personal data
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
In general:
Account information: Retained for the duration of your account, plus 2 years after account closure
Service application data: Retained for 7 years after the last service provision
Newsletter subscription data: Retained until you unsubscribe
Contact form submissions: Retained for 2 years
9. Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
If you wish to exercise any of these rights, please contact us using the details in the “Contact Us” section below.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: enquiries@diversesocialcareprovision.co.uk
- By phone: 02081429323
12. Complaints
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/ or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF